Are you a Contact Center Professional? Check out CALLPROMISE, our Enterprise Brand of Virtual Queuing

Bookmark and Share

Introducing the thinkers behind

Mike Oristian

Mike helps consumers and businesses understand the value of improving the "Customer to Business (C2B)" conversation. He has 15 years of consulting and programming experience with Andersen Consulting, Viant and Alexander Interactive for companies such as Bank of America, Polo Ralph Lauren, Sony and NBC. He is a graduate of Stanford University with a degree in Environmental Engineering.

Tom Oristian

Tom heads up the team responsible for the technical infrastructure and client implementations related to LucyPhone. This includes the core LucyPhone functionality, as well as client-specific offerings along with mobile application and API development. Tom is a graduate of Stanford University with a degree in Electrical Engineering and he holds a Master's degree in Computer Science from Boston University.

LucyPhone is making news...

  • In a recent Consumer Reports survey about everyday annoyances, with 10 being “annoys you tremendously,” respondents rated the failure to get a human being on a customer service line an 8.6 ...
  • Sometimes, you just want someone to hold you. And while we're not drawing any conclusions, it's usually right after you've spent a good portion of your day on hold dealing with customer service. But sometimes you'd settle for someone to hold for you.
  • Elevator jazz, assurances of "unusual call volumes," having to leave your phone on speaker mode—waiting on hold stinks. Free service LucyPhone can listen to the hold music for you, then call you back when a real human picks up.