Never Wait On Hold Again.
total hold time saved
Customer Service Representatives,
Let's face it. Long hold times lead to angry customers, and it's easier to keep a customer happy than it is to win over a hothead. When callers use LucyPhone.com or the LucyPhone iPhone application to contact your team, they can opt-out of the hold time, and receive a call back when you come on the line.
By Listening for Lucy, you are
- Respecting your customer's time
- Increasing satisfaction even during periods of high call volume
- Enjoying pleasant callers
How it Works
When a customer has used LucyPhone to call your 1-800 number, you'll hear 'Lucy' when you answer their call. She'll prompt you to "Press 1 to connect" and then you'll hear your calling customer answer the phone. It's so easy, requires no special integration, and you'll find you're dealing with much more pleasant customers!
How it works
First we'll connect you to the company.
If you get put on hold, press * * and we will wait in your spot for you.
When your call reaches an agent, you will get a call back.