Let's face it. Long hold times lead to angry customers, and it's easier to keep a customer happy than it is to win over a hothead. When callers use LucyPhone.com or the LucyPhone iPhone application to contact your team, they can opt-out of the hold time, and receive a call back when you come on the line.
When a customer has used LucyPhone to call your 1-800 number, you'll hear 'Lucy' when you answer their call. She'll prompt you to "Press 1 to connect" and then you'll hear your calling customer answer the phone. It's so easy, requires no special integration, and you'll find you're dealing with much more pleasant customers!