Never Wait On Hold Again.

- years
- days
- hours
- minutes
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total hold time saved

Customer Service Representatives,

Meet Lucy

Let's face it. Long hold times lead to angry customers, and it's easier to keep a customer happy than it is to win over a hothead. When callers use or the LucyPhone iPhone application to contact your team, they can opt-out of the hold time, and receive a call back when you come on the line.

By Listening for Lucy, you are

  • Respecting your customer's time
  • Increasing satisfaction even during periods of high call volume
  • Enjoying pleasant callers

How it Works

When a customer has used LucyPhone to call your 1-800 number, you'll hear 'Lucy' when you answer their call. She'll prompt you to "Press 1 to connect" and then you'll hear your calling customer answer the phone. It's so easy, requires no special integration, and you'll find you're dealing with much more pleasant customers!

LucyPhone is making news...

  • In a recent Consumer Reports survey about everyday annoyances, with 10 being “annoys you tremendously,” respondents rated the failure to get a human being on a customer service line an 8.6 ...
  • Sometimes, you just want someone to hold you. And while we're not drawing any conclusions, it's usually right after you've spent a good portion of your day on hold dealing with customer service. But sometimes you'd settle for someone to hold for you.
  • Elevator jazz, assurances of "unusual call volumes," having to leave your phone on speaker mode—waiting on hold stinks. Free service LucyPhone can listen to the hold music for you, then call you back when a real human picks up.

How it works
First we'll connect you to the company.
If you get put on hold, press * * and we will wait in your spot for you.
When your call reaches an agent, you will get a call back.


We've all been there.   Sitting on hold with some company that won't stop telling you "how important your call is" to them.  That's why we created LUCYPHONE.

Lucyphone is the first consumer-driven "virtual queuing" or callback system.  Our technology is free for consumers.  We don't sell or share your phone number and we don't run ads.

Smartphone Apps

In addition to this mobile-friendly website, Lucyphone is also available as a native app on the iPhone and on Android devices.

For Companies

Our enterprise solutions power callback for brands such as Intuit, Teleflora, & MetLife.  Learn more at CALLPROMISE .

Our GetHuman Partnership

Tired of punching your way through the telephone tree?  Check out our partnership with GetHuman .

Our team

Tom Oristian

Creator / Developer

Mike Oristian

Creator / Developer

Richard Davy



Need to get in touch?  We'd love to hear from you.