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How does this work?

  • Lucy will call you first then connect you to the company's phone number that you requested.

  • Use the company's phone menu just as you normally would. If you get put on hold, press ** or ## (if you are using Google Voice).

  • Then you'll hear an audio cue that sounds like this. At that point, you can hang up or stay on the line to give Lucy a different callback number and record an "audio intro".

  • Once a live agent is on the line, Lucy will call you back immediately and connect you both. If you get put on hold again, just press ** or ## again!

Frequently Asked Questions

  • How much does it cost?

    LucyPhone is a free service for consumers!

  • What does the agent on the other side hear when they take the call?

    This. If you record an audio intro, it will also be played to the agent.

  • Does it work outside the US?

    Currently, LucyPhone calls pretty much everywhere in the US and Canada and we plan to expand to other countries as soon as possible.

  • I can't login.. what gives?

    Make sure you allow incoming mail from lucyphone.com. If you did not receive an activation email, go to www.lucyphone.com/resend_activation to have one resent.